Refund Policy

Returns

We want you to be completely satisfied with your online shopping experience, therefore we offer a 14-day return policy from the date of receipt.

Return Policy

We want you to be completely satisfied with your online shopping experience.

If you are not satisfied with your purchase for any reason, you are welcome to return it to us within 14 days of receipt. We offer refunds, exchanges, and store points, subject to the following conditions:

Return Policy

Items must be returned in their original packaging, unused, unmodified, unwashed, and with all tags intact. If the item does not meet these conditions, we will charge an additional fee to return it to you.

Refunds

Full-price items are eligible for a full refund;

Full-price items

Full-price items can be refunded, exchanged, or receive store points;

Sale items

Items purchased during sale, limited-time offers, or promotions can only be exchanged for store points or exchanged;

Final Sale

Items marked "Final Sale - No Returns or Exchanges" are not returnable. If you return an item in violation of this policy, we will charge an additional shipping fee to return it to you.

Promotional Codes

Items discounted using promotional codes (excluding our 10% new user discount) can only be redeemed for store points or exchanged.

Swimwear

All swimwear must be worn with underwear when trying it on. Sanitary napkins must remain in their original position; removal or alteration will not be accepted.

Gift Cards

Gift cards are non-refundable.

Return Shipping Costs

We recommend trying on the item as soon as possible after receiving it to ensure it can be returned within the return period.

Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer. PersoJoy.com is not responsible for delays in returning packages. We recommend using registered mail or trackable mail to return the item, as the customer remains responsible for the shipment of the package until PersoJoy.com receives it.

Refunds will be processed within 3-5 business days and will be returned to your account within approximately 3-5 business days. Refunds will be returned to the original credit card used.

Return Processing Time

We strive to process refunds daily, but your return may take 3-5 business days to complete. You will receive an email notification once our team receives your return, and another email notification once processing is complete.

If the return is due to the consumer's own fault, the consumer will be responsible for shipping costs. Specific costs will depend on the courier company you choose.

If the received goods are damaged or do not match the description due to our fault, the consumer will not be responsible for shipping costs.

Return Address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postcode: 523660

Original packaging, labels, and accessories must be complete.

Special items (such as customized or promotional items) are not eligible for return or exchange except for quality issues.

Orders can be cancelled within 3 days. Order processing time is 7-15 days after order placement. Orders can be successfully cancelled if the customer initiates a cancellation before the shipping date and within the cancellation period specified on the website.

Defective Item

We sincerely apologize for any inconvenience caused by receiving a defective item. Please send an email to support@PersoJoy.com with your order number and a picture of the defective item. We will contact you as soon as possible to resolve the issue.

Need help?

· support@PersoJoy.com